Lieberman Management Services held its annual kickoff meeting and awards ceremony for its 165 employees at European Crystal Banquets and Conference Center in Arlington Heights in January.
While breakfast was served, CEO Carla Young Kennedy gave an overview of 2011 and preview
of 2012. She celebrated the company’s many achievements in 2011, including retaining 97
percent of contracts with 100 associations. Kennedy said the company should be proud of itself
for accomplishing these feats, particularly in Chicagoland’s grim housing climate, and said the company will continue to push itself to achieve even more in 2012.
Julie Adamen, community management consultant and founder of Adamen, Inc., then gave entertaining and informative presentations on stress management and customer service.
Over lunch, the Lieberman executive team handed out awards to 19 staff members who were celebrating 5, 10 or 15 years of employment with LMS. The company is enormously grateful to these award recipients for their dedication and service.
The 2011 Service Awards were then given out to 14 noteworthy employees. Any employee of the company can submit a nomination or be nominated for a Service Award, and in 2011, the executive team received more than 60 nominations. These awards are granted based on how well the employee exemplifies LMS’s core values: quality, integrity, innovation, respect, life balance and profitability, as well as our HEART motto: Human Relations, Execution, Accountability, Retention and Time.
The company is so proud of these and all of its impressive and inspiring employees for going above and beyond the “call of duty” each day and providing outstanding customer service to our clients – something that we think can be directly correlated to our impressive retention rate in 2011.