Why be a Customer?
We are proud of our service to property owners and association boards, but our leaders have continually looked for ways to provide more to our residents than other property management companies are providing. LMS leaders expect all employees to treat residents as they would like to be treated, and manage properties as if they were their own homes.
Manage Your Homes like Our Own
While we train our employees to be ethical, efficient and fiscally responsible, a large part of our training is intended to keep employees focused on the tremendous trust we’ve been given in maintaining property values and improving lives. Property managers regularly walk around the properties looking for anything to be fixed or improved, and build relationships with residents while they examine the buildings.
How does this attention look like in real life? Here are some examples.
- When one property manager learned that a resident had been rushed to the hospital in critical condition, she went out to his home, rescued his cat, and made arrangements for it to be sheltered. She then called the resident in the hospital to reassure him that his cat was cared for.
- A manager in a luxury high-rise building was managing a project to install new air-conditioning units. This required a brief shutoff of the water flow to certain homes. When she learned that the shutoff would affect a resident’s temperature-controlled storage area for a rare art collection, she made arrangements with specialists to have the artwork moved to a safe area until the water was back on.
- When a fire broke out at a property on a weekend, the property manager spent numerous hours at the property comforting homeowners who were affected. She helped them understand how to work with their insurance companies about losses and how LMS would work with the board to make repairs to their common areas.
- An elderly resident passed away, and his family came from across the country to make final arrangements. Because they were from out of town, they didn’t have any contacts here. The regional director helped the family find the funeral services they needed, then helped them find the professionals they needed to handle his possessions and list the home to be sold – some of which was done long-distance after the family had gone home.
Equipping Board Members
To help association board members be better stewards of their properties, we give incoming board members an orientation on association laws, management principles, financial management, avoiding conflicts of interest and handling confidential information. We also run several events each year with speakers who help them learn new topics. In the past few years, we’ve trained managers on:
- New Illinois condo laws,
- Safety and disaster preparedness,
- Electronic voting,
- Short term rentals,
- Door staff 401(k) option, and
- Staff pensions.
We also become partners with associations to save them money and help them be careful stewards of their most personal assets – their homes. Rather than rubber-stamping budgets and expenses each year, we actively look for ways to use assets most effectively for long-term success. Click here to read our success stories.
These recent stories aren’t the exception at Lieberman; they are the norm for the way we do business. That’s why we proudly announce that we retain over 98% of our clients year after year, and why our company has record growth in the Chicagoland area. Our success is due to the integrity of the strong relationships we create with not only the Boards and residents we serve, but also with our vendor partners. Quite simply, our goal is always to enhance our clients’ properties physically, financially and environmentally.