Appreciating our Resident Services Agents

Appreciating our Resident Services Agents

LMS Resident Services department at their appreciation dinner.

 

Customer Service is a tough job, and when the customer service calls are about your home, the most personal of your possessions, the work becomes more challenging. Resident Services, which is Lieberman’s customer service department, is the primary connection between LMS and homeowners. Our agents handle calls in the best moments of peoples’ lives, like the day they buy their home and need closing documents, or the day that their new deck is installed. They also talk with residents during the difficult times, such as when a basement floods or a tree falls on a roof.

Our agents are trained to give the caring, informed support that homeowners need to carry on their lives. Last week was National Customer Service week – a chance to celebrate all the efforts of service workers. Our Resident Services Director, Steve Peterson, asked the staff of Lieberman to express appreciation with the work of his team. The response was heartwarming and affirming. We’re proud of their above-and-beyond attitude!

 

I just wanted to send a quick note of appreciation your way. You are both very attentive and a pleasure to work with. I could not properly function on-site without your continued support. Thank you for all that you do.

Isela Morris, CMCA

 

On behalf of the Park Place Tower Management Office, we would like to thank you for all the help we receive on a regular basis from your departments, assisting our residents is our first priority.

Scott Turner, Office Manager

 

Dear Resident Services Team:

As you celebrate Customer Service week I would like to thank all of you for the assistance provided to me on a daily basis. As a PM having the support from professional service agents is a key element to managing a property successfully. Thank you for all you do, and enjoy your time together as you celebrate a job well done.

Best, Liz Teague

 

I commend the Resident Services dept. for their professionalism. The friendliest and most thorough workers in a call center setting. Awesome folks those Resident Services people!!

Thanks, Mary Beth Bajorek

 

Dear RS Agents:

Thank you for all your hard work during the year. We work in a challenging profession but you continue to uphold our high standards…..and the follow thru is fantastic! Keep up the hard work and enjoy your special dinner Thursday…..it is well deserved.

Warm Regards, Kathleen Woods Weinstein

 

Dear Resident Services and Closing Department,

It is with great pleasure I wish you a wonderful day of appreciation. Without your support and patience we would not be able to complete the work so efficiently at our onsite office. The display of professionalism you adhere to daily always amazes me and continues to encourage me to do my best. It is so great knowing I can be part of your team. Enjoy your special day!!!!!

Regards, Lori Keltner

 

I have dealt with both Resident Services and The Closing Department from many different locations in Chicago. Frankly, I look forward to any interaction with them. For me they have been friendly, professional and have always followed through on the issues I have faced. I know from doing on-site work in many different building that the knowledge needed for the variances and personalities of each situation can be challenging. They nail it for me each time. I appreciate the competence, effort and kindness they show to me. They make contacting them a pleasure. SMOOCH!

Diane Zink, Administrative Assistant, Chicago

 

To our invaluable Resident Services Team:

In honor of Customer Service Week, I would like to take this opportunity to thank all of you for your hard work and dedication. I greatly appreciate it. I know that you strive each day to help and provide the best service and exceed their expectations. Please keep up the good work and thank you again for doing your job and helping all of the property managers so that we can be the best management company out there.

Michele Trina

Hello Team Members,

Each of you play a vital role in aiding us managers with various property task. Although I am an on-site manager, I’m often in the field or conducting inspections and therefore, I am not always available for my clients. I appreciate that such instances we have a Residents Service Team of great workers available to address almost any and every concern. Being the first point person is not an easy job. Please note that I appreciate and value the work that you do!

To the wonderful closing department, these last two years have been EXTREMELY busy for CNBC with the number of sales we’ve had. I truly appreciate all the hard work required to complete your daily task and the fact that I haven’t had any issues with any of the closings that have taken place. I am especially appreciative for the extra time and effort put in for the rush/last minute closings which we’ve had a number of. Thanks again and keep up the great work.

Deborah Nixon, Property Manager

 

I wanted to reach out to all of you and thank you for all you do on a daily basis! You are all so professional and wonderful and you all deserve a big thank you! Resident Services is a hard job and you do not hear thank you enough. Enjoy your week!!!!!!

Sara Svejnoha, Property Manager

 

Hi, I want to say a HUGE THANK YOU to all of the resident service employees. I appreciate your responsiveness and kindness you show me and my homeowners.

Thank you again!!!

Gayle Simon, Property Manager

 

I wanted to take a minute to let you all know how much you are appreciated for being on the “front line”. You are one of the first contacts that a homeowner may have with LMS and often diffuse a situation. You have been a social worker, a problem solver, a financial advisor and so much more. Hope you all have a wonderful day.

Lynda Lange

 

We could not do what we do without the support and dedication of our Resident Service and Closing teams! In often times, the hardest and least recognized departments, their jobs are essential in servicing our clients. They field calls from residents, future residents, and attorneys alike. Our Resident Service and Closing teams keep calm and professional when put to the test even when all they can do is listen and sympathize. I cannot say Thank You enough for all that each of you.  THANK YOU! You are greatly appreciated.

Sincerely, Lisette Ray

  

The perception of customer service success is dependent on the provider’s ability to adjust themselves to the personality of the guest. Each and every one of you do this with professionalism, patience and respect on a continual basis. And, by doing so, you make the jobs of many people in this organization easier and allow for our customer to be happier and satisfied. There are no words to say how grateful we are to each of you for all the service that you provide each and every one of us. On behalf of the entire accounting team, we thank you. Please enjoy your day.

Laura Derusha, Director of Accounting

 

I would like to thank you all the wonderful RS girls on your team. These girls save me every day. I began my career in property manager doing this same job and I know it’s not an easy one. Thank you too Steve for all you help and support. I hope everyone enjoys the dinner. You all deserve it!

Kimberly Hart, Property Manager

 

I just wanted to acknowledge all of the difficult work you all do. When I was a property manager I appreciated all of the calls you fielded, so I had more time to devote to things only a PM can do. I also appreciated the guidance and reminders I received regarding things I hadn’t done, or didn’t realized I should do, that would make both of our jobs easier and more effective. Now being located close enough to hear conversations you have on property managers’ behalf, I have an even greater appreciation for your efforts. I hope you all have a great celebration and keep up the good work!

Rebecca Reese, Senior Financial Analyst

 

Thank you for you and your team’s invaluable service each day. All of us greatly appreciate all that you do for us. Enjoy your day!

Yon Kim, Regional Director

 

Happy customer service week! Send my thanks to you and your team for all you do. I am pretty new to Lieberman but the service that the buildings and managers get from Closing and Resident Services is something I do not see at other management companies and is greatly appreciated!

Robert Bostick, Property Manager, Five North Wabash

 

Once upon a time, there was an old man who used to go to the ocean to do his writing. He had a habit of walking on the beach every morning before he began his work. Early one morning, he was walking along the shore after a big storm had passed and found the vast beach littered with starfish as far as the eye could see, stretching in both directions.

Off in the distance, the old man noticed a small boy approaching.  As the boy walked, he paused every so often and as he grew closer, the man could see that he was occasionally bending down to pick up an object and throw it into the sea.  The boy came closer still and the man called out, “Good morning!  May I ask what it is that you are doing?”

The young boy paused, looked up, and replied “Throwing starfish into the ocean. The tide has washed them up onto the beach and they can’t return to the sea by themselves,” the youth replied. “When the sun gets high, they will die, unless I throw them back into the water.”

The old man replied, “But there must be tens of thousands of starfish on this beach. I’m afraid you won’t really be able to make much of a difference.”

The boy bent down, picked up yet another starfish and threw it as far as he could into the ocean. Then he turned, smiled and said, “It made a difference to that one!”

Each of you makes a difference every day. Thank you for being the faces and voices of Lieberman Management Services. We could not do what we do without you!

Kind regards,

Jessica Towles, Director of Property Management/Business Strategy

 

Lieberman is a leading Chicago Property Management Company, serving condo, HOA and co-op communities.